Doing the Right Things for the Right Reasons.
For years you’ve heard about the legislation being written. You’ve seen the survey questions, the scorecards, the checklists, the complicated formulas for awarding reimbursement. You saw all those things coming straight at you and yet – deep down - you knew the truth. You’ve always known it. The best providers don’t need a regulatory mandate to force them to provide compassionate care.
Use This Time Wisely.
The delay of the OAS CAHPS mandate allows you the opportunity to collect feedback from your patients using HealthStream’s Express Surveys. These surveys are designed to efficiently and effectively capture the feedback from your entire patient population rather than just a small sample. Our analysts have identified the 10 questions that are most predictive of an overall positive rating and the survey takes 3 minutes or less to complete. Data from patients is collected via email and text messaging which are cost effective, efficient methodologies. Provide your staff with the right information needed to develop their confidence and improve your patient experience outcomes.
It's simply the right thing to do.
Fill out the form to request more information.
Additional Resources
Video
Get to the Point With Your Patient Experience
Our Express Surveys are census-based survey products that allow you to let the voices of your customers guide performance improvement efforts.
eBook
The New Rules of Patient Experience
Improving the experience of care is front-of-mind for today’s healthcare leaders and has a significant bottom-line impact. But how do you ensure your workforce is competent and engaged? How do you prepare for impending survey changes?
National Initiatives Brief
Outpatient and Ambulatory Surgery CAHPS
Learn the current CMS protocols for the OAS CAHPS Survey, including who will need to participate and the official guidelines for administering this CAHPS survey.
Re-CAHPS Article
Preparing for OAS CAHPS
In this article, we tackle some of the most common questions about OAS CAHPS, such as "Will this apply to my facility?" and "Where do I begin?"