Patient Financial Communications: Why it Matters Now More Than Ever.
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During this discussion, we explored how an often overlooked aspect of the revenue cycle now has serious reimbursement ramifications. Our experts shared their experiences in the field and best practices to ensure financial conversations between staff and patients are respectful, informative, and collaborative. Viewers will gain a better understanding of how improving this communication effects the patient experience and, subsequently the revenue cycle.

Expert Panelists:

Susan Gurzynski-Wells, MS, RHIA

Sr. Product Manager, Revenue Cycle - HealthStream

Marie Bass, MS, CAE

Dir. of Education Strategy - HFMA

Karen Thomas

Dir. of Communications - HFMA

Stephanie Giberson, CRCR

Dir. of Patient Access/HIS/Credentialing - Henry County Health Center