HealthStream logo

Understanding the Patient's Perspective on Patient Safety

 

 

We promise to protect your PRIVACY.

 

Webinar Description: As healthcare providers, we understand that the patient must be the center of everything we do to truly understand and manage what the patient sees, feels, and experiences. If we flip the scenario and begin thinking from a patient's perspective, this way of thinking can lead to more meaningful patient outcomes. We have one chance to make a positive first impression and cast a positive patient experience across the continuum of care. The expectation should be that every organization understands, communicates, and shows empathy to their patients. It's certainly the expectation of every patient.

By joining us for this webinar, we'll share ways to partner with patients to provide the best provider care and safe environment. You'll also hear stories and insight from HealthStream Engagement Institute's Executive Coach, April Blankenship, on how she personally molded these two different perspectives to make an impact on the patient experience.