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The Role of Patient Access Training in Revenue Cycle Productivity

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Date: May 16, 2017 
Time: 10 - 11 AM CST

Webinar Description:
Patient Access staff are typically the first to see patients and they set the tone for the overall patient experience in provider settings.  In addition, the data integrity and communications with patients have a huge impact on overall revenue cycle efficiency.  Up to 40% of claim data is collected by patient access personnel. Yet, supervisors struggle to provide the training needed for a team that typically has a high turn-over rate, may be decentralized in a number of locations and may be on the lower end of the compensation scale. 

In this panel discussion, you will hear from Sandra Wolfskill (HFMA), Sandra Gubbine (AtlanticCare), and Barbara Tapscott (Geisinger), revenue cycle leaders who have successfully developed training for patient access staff to optimize revenue cycle performance, patient satisfaction and staff retention.  

Sandra J Wolfskill, FHFMA

Director, Healthcare Finance Policy, Revenue Cycle MAP, HFMA

Sandra Gubbine
Director, Revenue Cycle, AtlanticCare Regional Medical Center

Barbara Tapscott, CHFP, CPAM
Vice President, Revenue Management, Geisinger Health System