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The Role of Patient Access Training in Revenue Cycle Productivity

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Date: May 16, 2017 
Time: 10 - 11 AM CST

Webinar Description:
Patient Access staff are typically the first to see patients and they set the tone for the overall patient experience in provider settings.  In addition, the data integrity and communications with patients have a huge impact on overall revenue cycle efficiency.  Up to 40% of claim data is collected by patient access personnel. Yet, supervisors struggle to provide the training needed for a team that typically has a high turn-over rate, may be decentralized in a number of locations and may be on the lower end of the compensation scale.  Hear from revenue cycle leaders who have successfully developed training for patient access staff that has paid strong dividends in revenue cycle performance, patient satisfaction and staff retention.  

Presented by:

Sandra J Wolfskill, FHFMA

Director, Healthcare Finance Policy, Revenue Cycle MAP, HFMA