Join Karen Sorensen and Beth Thune as they present the latest CAHPS news and strategies you can implement to set your team up for success in 2018. Karen will provide important updates on the CMS CY 2018 final rules on HCAHPS, OAS CAHPS, and the much-anticipated EDPEC (a potential CAHPS survey for Emergency Departments) as well as other CAHPS news. Beth will share top best practices to jumpstart your PX program. Beth has compiled these strategies from her work with some of the highest-performing organizations in the nation. She will also share her tips for preparing for the new Communication about Pain questions that are being added to the HCAHPS survey in January. This webinar is a great opportunity to get answers to any of your CAHPS-related questions. Monica Atherton, one of our CAHPS compliance leaders, will join Karen and Beth to field your questions.
Presented By:
Karen Sorensen, AVP, National Initiatives, HealthStream
Beth Thune, Client Improvement Manager, HealthStream