Available by Request: Faster, Simplified Support via Brand-New Portal

Over the last few months, we’ve been collaborating with some of the largest healthcare organizations to test a brand-new way to interact with our customer service teams. After improving workflows and features based on their valued feedback, we’re ready to introduce our Customer Support Portal to everyone! To enable this feature for your organization, contact customer.service@healthstream.com with these details:
 

1. “Portal Access” in the subject line
2. For each HealthStream administrator that calls/emails/chats* with our customer service teams, include: first & last name, job title, email address, organization 

Once your request is processed, each administrator included in your request will receive an email from patrick.mallon@healthstream.com (subject: Your [Organization Name] Customer Portal username and password) with log-in credentials and a two-minute training video. Then, you’re all set to enjoy these benefits: 

• Automatic routing of cases to team members specializing in your specific need(s)
• Expedited escalation of cases that require the expertise of our Tier 2 staff
• Intuitive tracking of all cases submitted by your organization
• Direct communication with your case owner within the Portal
• Option to include files and images with your cases
• Streamlined access to Community

*Remember, you can already interact with us via customer.service@healthstream.com, 1-800-521-0574, and via chat when logged in as an admin. If you haven’t enabled chat support for your organization, send a request to customer.service@healthstream.com with #2 above and “Chat Support” in the subject line.