Using 'Touch' to Connect with Patients and Achieve Higher Levels of Satisfaction

  • Improve Understanding of Patient Perceptions
  • Create Stronger Relationships with Patients
  • Improve Staff Emotional Intelligence
  • Enhance Patient Interactions
  • Improve HCAHPS Scores through Micro Learning



Impacting the Patient Experience Through More Meaningful Engagement

Patients are vulnerable, singular focused and emotional. They respond best to caregivers who show they care about patients through compassion, attentiveness, and keeping them informed.  Task to Touch e-Learning allows staff to experience the ease and simplicity of applying touch to patient interactions by effectively aligning with the patient's hopes and needs.  Through professionally-acted dramatizations based on real life scenarios, Task to Touch is designed to foster skills that enhance patient communication and increase staff emotional intelligence to provide a better patient experience. 

Task To Touch e-Learning is:

  • Focused on the patient's perspective using a story-telling approach
  • Based on 1,000 hours of real observations and experiences in patient rooms
  • Designed to support a healthcare organization's patient experience goals
  • Filmed in short, 4 minute videos
  • Conducive to a modern learning style
  • Meant to create ah-ha moments for staff

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"Task To Touch has produced video lessons that are a truly valuable supplement to your frontline caregiver training program. I find the videos to be both creative and inspirational!" - Michelle Gandolf Frietchen, Director, Market Research & Insights, Cleveland Clinic