Improve Employee Satisfaction and Turnover Amongst Patient Access Employees

Baptist Health had set goals to address employee satisfaction and turnover, particularly amongst patient access employees, who were prone to quickly transition from these roles to other positions. One way of addressing these goals was through better training, which would also have the benefit of bolstering succession planning, remediation training, and maintaining clean claims with minimal denials.

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“Patient Access University is designed to help increase skills at every level so that we are also really focusing on growing the individual for their next role.”

— Myndall Coffman, Executive Director, Baptist Health